BetRivers Online Casino Privacy Policy
At BetRivers Online Casino, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and share your data when you visit our platform at can.betrivers.net and use our free-to-play social casino services. By accessing the BetRivers social casino, you agree to the practices described in this document. We encourage you to read it carefully and contact us if you have any questions about how we handle your information.
Who We Are
We are RSI Canada, ULC (Rush Street Interactive Canada), operating the BetRivers Casino4Fun platform as part of Rush Street Interactive LP and Rush Street Gaming. Our BetRivers online casino is a free-to-play social casino offering entertainment through Virtual Credits only — no real money is involved in gameplay. We are governed by the laws of Ontario and operate separately from the real-money BetRivers platform licensed by AGCO / iGaming Ontario. Our sister brands include PlaySugarHouse, RushBet, and Rush Games.
If you have any questions about this policy or your personal data, you can reach our support team by email at helpdesk@betrivers.net. We do not operate a live chat service on our social casino platform, but our team is available to assist you through our Help Center and FAQ resources.
Information We Collect
When you register and use our BetRivers social casino, we may collect the following categories of personal information:
Information You Provide Directly
- Your name, email address, and account credentials when you complete our BetRivers login or sign-up process
- Payment information processed through PayPal when you choose to purchase Virtual Credit (VC$) packages
- Communications you send to us via email or our Help Center
- Preferences and settings you configure within your account
- Information submitted when redeeming rewards through our Rewards Center
Information We Collect Automatically
- Device type, browser type, IP address, and operating system details
- Pages visited, games played, and time spent on our platform
- Interaction data such as clicks, spins, and tournament participation
- Log files and session data generated when you use the BetRivers casino app or browser-based platform
- Cookies and similar tracking technologies (see our Cookies section below)
How We Use Your Information
Here at BetRivers Online Casino, we use the information we collect for the following purposes:
- To create and manage your account and enable your BetRivers casino login
- To deliver and improve our free-to-play gaming services, including slots, live dealer games, table games, and the Sports Zone
- To administer bonuses such as Daily Free Credits, the Daily Free Game wheel, Free Live Bingo, and any BetRivers bonus or BetRivers promo offer you claim
- To operate our Rewards Center, allowing you to earn and redeem VC$ comps at RSI brick-and-mortar casino locations
- To process Virtual Credit purchases made via PayPal on behalf of your account
- To communicate with you about account activity, promotions, updates, and any applicable BetRivers bonus code offers
- To ensure our platform remains secure, compliant, and free from fraudulent activity
- To comply with applicable laws and regulations in Ontario and Canada
- To analyse usage trends and improve the overall player experience on our platform
Cookies and Tracking Technologies
Our BetRivers platform uses cookies and similar tracking technologies to improve your experience and ensure our services function correctly. Cookies are small data files stored on your device that help us recognise returning users, remember your preferences, and analyse how our platform is used.
We use the following types of cookies:
- Essential cookies: Required for core functions such as account authentication and navigation
- Analytics cookies: Help us understand how players interact with our casino, including which games are most popular
- Preference cookies: Remember your settings and personalised options
- Marketing cookies: Used to deliver relevant promotional content, including information about our BetRivers promo code offers and BetRivers sign-up bonus for new players
You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our platform.
Sharing Your Information
We do not sell your personal information to third parties. However, we may share your data in the following circumstances:
- With our affiliate partners and service providers who assist us in operating our platform, processing payments, or delivering customer support — all under strict data protection agreements
- With Rush Street Interactive LP and related entities, including sister brands, for internal business and operational purposes
- With legal and regulatory authorities where required by Ontario law or applicable Canadian regulations
- In connection with a business transfer, such as a merger or acquisition, where your data may be transferred to successor entities
We may also share aggregated, anonymised data that cannot identify you personally for research and analytics purposes.
Data Retention
We retain your personal data for as long as your account remains active or as necessary to provide our services. VC$ comps earned through our Rewards Center are redeemable for up to 365 days at participating RSI casino locations. When your data is no longer needed, we take appropriate steps to securely delete or anonymise it in accordance with our internal retention policies and applicable law.
Your Rights and Choices
As a user of our BetRivers Canada platform, you have the following rights regarding your personal data:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your account and associated data, subject to legal obligations
- The right to withdraw consent for marketing communications at any time
- The right to lodge a complaint with the applicable privacy authority in Ontario
To exercise any of these rights, please contact us at helpdesk@betrivers.net. We will respond to your request within a reasonable timeframe in compliance with applicable privacy legislation.
Children's Privacy
Our BetRivers Online Casino platform is intended for users aged 19 and over. We do not knowingly collect personal information from individuals under the age of 19. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information from our records. If you believe a minor has registered on our platform, please notify us promptly at helpdesk@betrivers.net.
Security of Your Data
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. While no system is completely secure, we are committed to maintaining industry-standard security practices to safeguard the data of everyone who uses our BetRivers casino platform. PayPal payment processing is handled by a trusted third-party provider and is subject to their own security protocols.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by updating the policy on our website or by sending a notification to your registered email address. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our BetRivers Online Casino following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our team:
- Email: helpdesk@betrivers.net
- Website: https://can.betrivers.net/
- Operator: RSI Canada, ULC, part of Rush Street Interactive LP
We are here to help and will do our best to address your concerns promptly and professionally.
Content updated: July 13, 2026